Falcon Chooses Tilemaster Adhesives for Excellent Service
11th February 2021

Falcon Chooses Tilemaster Adhesives for Excellent Service

We like to think of ourselves as friendly and efficient, and Charlotte Southan of Falcon Contract Flooring recently confirmed this, saying that the company uses Tilemaster for all of their reactive and maintenance jobs, as “the customer service and efficiency in deliveries is second to none and we have absolute trust that products will be delivered on time without fault.” 

She adds that “Tilemaster offer a higher quality of product …. [and] our procurement team have made a great working relationship with the Tilemaster team.”

Tappeto Lounge in Kidderminster is one of Loungers’ properties and Falcon recently installed new wood-effect flooring there.  The floor needed smoothing before the flooring was laid, and 183 bags of Tilemaster Super Flow 30 were used to complete the job.  This is an ultra-rapid setting two component smoothing compound that can be walked on after 30 minutes with finished flooring installed after 90 minutes.

Falcon has a long-term contract with Loungers and provide a reactive and maintenance service with strict SLAs. This means that they need a supplier that they can trust to deliver the materials in the short time frame, and whose customer service team knows what they are talking about.  Tilemaster Adhesives Ltd has proved to fit the bill: “Everyone is polite and easy to work with, offering great advice – it is clear that they know what they are talking about…. Tilemaster never let us down.”