Privacy Policy

Company Privacy Notice

Introduction
Tilemaster Adhesives Limited is committed to protecting the privacy and security of your personal information. This privacy notice describes why we are asking for the information in this form and how we will use it, and any other personal information you provide to us throughout our working relationship in accordance with the General Data Protection Regulation (‘GDPR’), the Data Protection Act 2018 (‘DPA’), and our terms and conditions of business. Tilemaster Adhesives Limited is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained within this privacy notice.

Who we are
In this Privacy Policy, references to ‘we’, ‘us’ or ‘our’ mean the Tilemaster Adhesives Ltd Company that processes your personal information and interacts with you. The company’s registered address is Unit 4, Tomlinson Point, Tomlinson Road, Leyland, PR25 2DY. The company’s registration number is 04627336.

Data Protection Principles
We will comply with data protection law. This says that the personal information we hold about you must be:

Used lawfully, fairly and in a transparent way;
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
Relevant to the purposes we have told you about and limited only to those purposes;
Accurate and kept up to date;
Kept only as long as necessary for the purposes we have told you about;
Kept securely.

How We Will Use Information About You
Where any of the information you provide to us constitutes “personal data”, we will only use that information to conduct business with you and for related purposes, which include:

Communicating with you;
Making a decision about whether to extend credit to you;
Performing any contracts we have with you;
Issuing invoices to you;
Updating and enhancing client records;
Analysis to enable us to manage our statutory returns.

The legal basis we rely on for processing any personal information in this way is one or more of the following:

Where we need to perform the contract we have entered into with you or to take steps to enter into a contract with you.
Where we need to comply with a legal obligation.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. Failure to provide the personal information requested in this form may prevent us from doing business with you.

Sharing your information
We will not ordinarily share your information with anyone else, however, there are certain circumstances where we will be required to share your information with organisations as part of our business relationship. We will comply with the DPA when sharing any of your information. Where it is required or necessary, we may share information with:

Suppliers and distributors;
Auditors;
Insurers;
Legal Advisors;
Financial Organisations;
Third Party Credit Reference Companies (with your consent);
Courts and Tribunals;
Press and the Media.

How long do we keep information about you?
We will keep any personal information you provide during our business relationship and will also retain your personal information after the conclusion of any contracts between us for as long as is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, maintain security or to prevent fraud. A copy of our Data Retention Policy, which sets out the retention periods for personal data held by us is available upon request.

How can you access and control your personal data?
You can find out if we hold any personal information about you by making a ‘subject access request’ under the DPA. If we do hold information about you, we will:

Give you a description of it;
Tell you why we are holding it;
Tell you who it has been disclosed to (if anyone); and
Let you have a copy of it in an intelligible form.

You may also have the right for your personal information to be transmitted electronically to another organisation in certain circumstances. You can request access to the information we hold about you at any time by contacting us on 01772 456831 or info@tilemasteradhesives.co.uk.

Your rights
If you believe that any of the personal information we hold about you is incorrect, you have the right to ask us to rectify that information at any time. You may also have the right, in certain circumstances, to request that we delete your personal information, to block any further use of your personal information, or to object to the use of your personal information. There are some specific circumstances in which these rights do not apply and we can refuse to deal with your request.

If we are processing your personal information based upon your consent (e.g. as part of our marketing or promotional activities or to make a voluntary referral to an external supplier), you have the right to withdraw your consent at any time. If you require any further information about your rights to rectification, erasure, restriction of or object to processing, or you wish withdraw your consent, please contact us.

Complaints
We take any complaints we receive about the collection and use of personal information very seriously. We would encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate, or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner’s Office. You can contact the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane. Wilmslow, Cheshire, SK9 5AF.

Protecting your personal information
The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.

It is important for you to protect against unauthorised access to your personal information and to your computing device. Be sure to close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet café.

Updates to this notice
We may update this notice from time to time. The latest version of this notice will be posted on our Website.