Tilemaster Adhesives – COVID19 Update

In line with the Government guidelines issued on Monday 23rd March 2020, Tilemaster Adhesives will remain open and operating in order to support our customers who are still trading.

Our main aims are to safeguard our colleagues and their loved ones as well as providing a high level of service to our entire supply chain for as long as we are able. Since the outset of the pandemic we have implemented all the recommended preventative measures and we will continue to do so. Where possible we have already introduced home working for those who have the ability to, we have minimised the number of people on our sites to facilitate social distancing and instilled best practice hygiene throughout the business.

Tilemaster Adhesives takes the situation with COVID-19 very seriously; we are in a constantly evolving situation. We have formed a ‘Risk Mitigation Committee’ who continue to monitor the Government guidelines and the needs of our stakeholders very closely. We will, of course, update you as the situation evolves.

I feel the need to thank all of the Tilemaster Adhesives employees who, every day, demonstrate an incredible commitment and are contributing to the successes of this business, even more in these days full of uncertainty. Also, all our customers, suppliers and stakeholders who have believed and supported us over many years. We are committed to being here for many years to come.

Even in today’s climate we are looking ahead and ensuring that investment plans continue so that we are a step ahead once the global situation returns to some level of normality.

These are challenging times for everybody, we wish you all good health and the very best for the future.

Filippo Iacconi
General Manager
Tilemaster Adhesives Ltd

Since we founded Tilemaster Adhesives, back in 1990, family values and customer care have been at the heart of our business. We’re committed to providing high quality products and service – to meeting the needs and aspirations of our customers, whilst constantly striving to bring new innovations to market; products that keep pace with trends, methods and new ways of working.

Today, our comprehensive range provides an extensive choice for both the tiling and flooring sectors. Every aspect of its development is in tune with customer needs – from the handles on the bags that make carrying easier, to the way a formula feels on the trowel. 

Tilemaster products are made in the UK, at our own factory in Leyland, Lancashire. We have a streamlined production process, and flexible delivery options – but our service extends way beyond products and logistics.

For the majority of customers, our Area Sales Managers and Customer Service Team are the first point of contact. They handle all queries to ensure that customers can get the very best from the Tilemaster product range. 

In tandem, the Technical Support Team offers exceptional back-up, dealing with all manner of technical enquiries – from an architect looking to draw up a specification, to the end user undertaking a DIY project. The team also offers advice and support to Tilemaster’s network of stockists and, in turn, to their customers. Having previously worked as tiling contractors, they have a complete understanding of the products in practice, and are renowned for their honest, personal and hands-on approach. 

Further support is provided at Tilemaster trade days, where products are demonstrated and customers can see how to overcome challenges and maximise product features. The Technical Support Team also carries out site visits, which are followed up with a full method statement specification, with all on-site queries being dealt with promptly and effectively, to achieve a positive outcome for all parties involved. 

Our original motto – “because we care!” – still reflects throughout our home-grown company. We hope that our products, our service and our support continue to help you, wherever your work takes you.