Dear All,

We are certainly heading in the right direction with the progressive relaxation of the Government's restrictions. We are conscious as a Company that we are not in the clear just yet, therefore, we have made the decision to keep our stringent safety measures in place to ensure we keep our colleagues and loved ones safe.

As a company, our position still remains the same as it has done since the beginning of the pandemic; we have and will continue to trade to support our stakeholders in line with Government guidance, as well as the health and safety of our colleagues and community being of the utmost importance to us.

To limit the number of people onsite, to support social distancing, we encourage colleagues who have the equipment and facility to work remotely to do so where possible. To protect people onsite, we have an ‘onsite infection procedure’ in the instance and have kept various social distancing and hygiene measures in place including mandatory face coverings, sanitiser stations, distancing markers, staggered breaks/ working rotas, limited and contactless door access, additional sanitisation cleaning and external visitor assessments.

It has been a challenging time for everyone but we remain positive especially considering the pace that the vaccine is being rolled out. This news certainly does not mean that we can ease our measures yet but it is a great step forward for the future for all. Thank you to our colleagues, customers, suppliers and stakeholders who continue to show resilience and loyalty every day.

Stay Healthy, Stay Strong

Filippo Iacconi
Managing Director

Tilemaster Adhesives, founded in 1990, continues to have customer care at the heart of everything it does. 

The excellent product range and impeccable customer service are much loved by customers across the UK. Over the years, the company has grown to supply a comprehensive range of products for the ceramic and resilient markets. 

Tilemaster Adhesives is based in Lancashire with the production facility in Leyland and distribution centre in Chorley.  

In 2020, which celebrates Tilemaster Adhesives 30th anniversary year, the company has underlined their commitment to delivering the best possible service and being at the forefront of innovation by investing in the Leyland plant.  Works have included creating new offices, extending the R&D facility, revamping two of the existing production lines and installing new automated machineries. 

The Customer Service and Commercial Teams continue to be the first point of contact for all enquiries, whether general questions, processing orders or sourcing a local stockist.  

Each region has a dedicated member of the Commercial Team who can provide one-on-one support drawing from their hands-on experience and product expertise to offer advice on products or installations. Further support is offered through site visits, where guidance is given on particular products or challenges faced. 

Tilemaster Adhesives is also regularly involved in product training and demonstration days, where customers have the opportunity to see first-hand how the formulations work and seek advice from the knowledgeable team.

An extension to the Commercial Team is the Business Development and Specification Team who work closely with architects, designers and contractors to consult, educate and advise on sustainable building materials and systems. Assistance includes drawing up specifications, proposing products and systems to the market and providing technical advice, backup and support throughout projects.