Since we founded Tilemaster Adhesives, back in 1990, family values and customer care have been at the heart of our business. We’re committed to providing high quality products and service – to meeting the needs and aspirations of our customers, whilst constantly striving to bring new innovations to market; products that keep pace with trends, methods and new ways of working.

Today, our comprehensive range provides an extensive choice for both the tiling and flooring sectors. Every aspect of its development is in tune with customer needs – from the handles on the bags that make carrying easier, to the way a formula feels on the trowel. 

Tilemaster products are made in the UK, at our own factory in Leyland, Lancashire. We have a streamlined production process, and flexible delivery options – but our service extends way beyond products and logistics.

For the majority of customers, our Area Sales Managers and Customer Service Team are the first point of contact. They handle all queries to ensure that customers can get the very best from the Tilemaster product range. 

In tandem, the Technical Support Team offers exceptional back-up, dealing with all manner of technical enquiries – from an architect looking to draw up a specification, to the end user undertaking a DIY project. The team also offers advice and support to Tilemaster’s network of stockists and, in turn, to their customers. Having previously worked as tiling contractors, they have a complete understanding of the products in practice, and are renowned for their honest, personal and hands-on approach. 

Further support is provided at Tilemaster trade days, where products are demonstrated and customers can see how to overcome challenges and maximise product features. The Technical Support Team also carries out site visits, which are followed up with a full method statement specification, with all on-site queries being dealt with promptly and effectively, to achieve a positive outcome for all parties involved. 

Our original motto – “because we care!” – still reflects throughout our home-grown company. We hope that our products, our service and our support continue to help you, wherever your work takes you.