Since the outset and in line with the Government’s guidelines, Tilemaster Adhesives has remained, and continues to remain, open and operating in order to support our trading customers.

Our main priorities were to safeguard our colleagues and their loved ones as well as maintaining a high level of service to our entire supply chain.

Throughout the pandemic we have taken swift and decisive action, implementing all of the recommended preventative hygiene and social distancing measures, to ensure that the risk of infection was controlled to the lowest level possible. We are very proud of our response and there is always more that can be done so we are constantly looking at further ways to provide a safer environment to protect our colleagues.

In recent weeks, further ‘COVID-19 Secure’ guidance has been published by the Government detailing potential measures that may be applicable to help improve our overall response. We completed a Risk Assessment detailing the areas of risk, the methods already adopted to combat this risk and practices that are being developed as part of an evolving response. This full assessment is available from our Health and Safety Coordinator upon request. If you have any questions or queries about this, then please contact healthandsafety@tilemasteradhesives.co.uk.

While the infection rate continues to fall and, in turn, the Government have alleviated some restrictions, the Prime Minister has been clear that the public must continue to follow social distancing guidelines to keep coronavirus under control. We should all still be very vigilant of what is going on around us and it is down to you, as individuals, to be responsible to keep yourself, and those around you, safe especially now considering the reopening of some public places from the 4th July.

I want to, once again, thank all of the Tilemaster Adhesives employees who continue to cooperate with our measures, demonstrate incredible commitment and contribute to the successes of this business as well as a thank you to all our customers, suppliers and stakeholders who remain committed to us.

We are confident in our position, constantly looking ahead and continuing with our investment plans in order that we are one step ahead.

Stay alert, stay safe and stay strong.

Filippo Iacconi
General Manager
Tilemaster Adhesives Ltd

Since we founded Tilemaster Adhesives, back in 1990, family values and customer care have been at the heart of our business. We’re committed to providing high quality products and service – to meeting the needs and aspirations of our customers, whilst constantly striving to bring new innovations to market; products that keep pace with trends, methods and new ways of working.

Today, our comprehensive range provides an extensive choice for both the tiling and flooring sectors. Every aspect of its development is in tune with customer needs – from the handles on the bags that make carrying easier, to the way a formula feels on the trowel. 

Tilemaster products are made in the UK, at our own factory in Leyland, Lancashire. We have a streamlined production process, and flexible delivery options – but our service extends way beyond products and logistics.

For the majority of customers, our Area Sales Managers and Customer Service Team are the first point of contact. They handle all queries to ensure that customers can get the very best from the Tilemaster product range. 

In tandem, the Technical Support Team offers exceptional back-up, dealing with all manner of technical enquiries – from an architect looking to draw up a specification, to the end user undertaking a DIY project. The team also offers advice and support to Tilemaster’s network of stockists and, in turn, to their customers. Having previously worked as tiling contractors, they have a complete understanding of the products in practice, and are renowned for their honest, personal and hands-on approach. 

Further support is provided at Tilemaster trade days, where products are demonstrated and customers can see how to overcome challenges and maximise product features. The Technical Support Team also carries out site visits, which are followed up with a full method statement specification, with all on-site queries being dealt with promptly and effectively, to achieve a positive outcome for all parties involved. 

Our original motto – “because we care!” – still reflects throughout our home-grown company. We hope that our products, our service and our support continue to help you, wherever your work takes you.